Hello, How Can We Help?
We’re growing fast and hiring carefully. If you’re curious, mission-driven, and ready to shape a new category in global finance, you’ll feel at home here.
Moneda is the flagship app of Neo Finance, the new standard for self-custodial money. The app lets you hold, pay, and gain yield on EUR- and USD-denominated stablecoins while you keep sole control of your private keys. Built for a border-free, AI-native economy, Moneda offers instant stablecoin payments, optional on-chain yield, and an AI assistant.
A fintech app delivers financial tools digitally. Payments, money management, and more are often faster and cheaper than with legacy providers like traditional banks. Neo Finance is the next step: self-custodial, stablecoin-native, and AI-assisted. Instead of holding your money, these apps let you control the keys, move value globally on public blockchains, and (optionally) use on-chain yield tools (returns vary; capital at risk; not deposit-guaranteed). It’s a category description, not a regulated banking term. Where Moneda fits: Moneda is a Neo Finance app. You hold and pay in regulated stablecoins across the currencies Moneda supports, optional yield tools, and an AI assistant, all while you keep control of your keys. You can read more about Neo Finance at https://moneda.com.
No, Moneda is not a neobank. Neobanks are digital-first banks that operate under the same regulatory frameworks as traditional banks, meaning they act as custodians of your funds, often partnering with licensed banking institutions. In contrast, Moneda is a fintech app built on top of blockchain technology. Moneda does not rely on a central authority to manage or safeguard your money. Instead, it prioritises self-custody, allowing you to maintain full control of your assets at all times. This eliminates the need for intermediaries and reduces dependency on traditional banking systems. Moneda also differs in how it generates value for users. Neobanks typically offer standard financial products like checking accounts, debit cards, and loans. Moneda goes beyond this by integrating blockchain-based features, such as our optional earnings account and the AI advisor, designed to provide personalised financial guidance. These tools enable you to manage and grow your finances in a more independent and flexible way, setting Moneda apart from what neobanks offer. Bottom line: Moneda reduces reliance on legacy intermediaries while keeping you in control, but it is not a bank.
Moneda is a company founded in 2025 in Berlin, Germany. Moneda is built by a team with a strong mix of crypto expertise and experience in traditional finance and technology. The founding team has worked together for over three years prior to starting this project. We are a team that delivers and adapts. We’ve contributed to major Web3 ecosystems including engineers from Bitcoin, Cosmos, Tendermint, the Interchain Foundation, NEAR, Chainsafe, Forte, Evmos, and Axie Infinity, giving us first-hand knowledge of the systems behind decentralised finance. Our experience also includes roles at companies such as IBM, Slack, Dreamship, Sentry (Codecov), and the neobank Nuri (formerly Bitwala). This combination of technical skill, product experience, and regulatory understanding allows us to build a secure, compliant, and globally scalable alternative to today’s banking systems. with a team made up of professionals from around the world. Together, we bring a diverse range of expertise to create a financial platform that prioritises independence and usability.
Moneda includes an AI assistant that answers questions about your account and helps you get things done in plain language. It can check your balances and earnings, explain a transaction, summarize your spending, or walk you through a feature. It only ever acts on your own account, and anything that moves money still needs your explicit approval. The assistant can't send funds on its own. You can use it inside the app, and you can also connect Moneda to outside AI assistants like Claude or ChatGPT. See the Web, API & Developer Tools section for how those connections work.
AI features run on large language models, which cost money every time they're used, so your AI usage is metered. You get an allowance included, and if you need more you can buy extra usage credits. You can also set a usage limit to cap how much AI you use. Your usage and what's left of your allowance are shown in the app.
Agent sessions let you hand a limited set of actions to an AI agent so it can act on your behalf without you approving each step. You define the limits up front (for example a specific recipient, an amount cap, and a time window), sign off with your passkey, and the agent can only act inside those bounds. This is still being built and isn't available in the app yet.
Yes, your funds and earnings remain completely liquid. You can withdraw your balance, including all accrued interest, at any time through the Moneda Earnings Account.
No, Moneda Earnings does not have lock-up periods. You can deposit or withdraw your funds and accrued interest at any time, anywhere, and without penalties.
Your earnings are calculated in real time, so deposits or withdrawals won’t disrupt the accrual process. However, frequent withdrawals might reduce the compounding effect on your earnings and trigger additional taxes.
The Earnings Account supports USD ($), EUR (€) and MXN. The Smart Earnings Account supports USD and EUR.
MXN earnings are available where the Mexican Peso account itself is available, so if you do not see it, it may not be enabled for your account or country yet.
The Moneda Earnings Account allows you to earn passive income by depositing fiat currency, which is converted into stablecoins and supplied to Morpho, a third-party decentralised financial (DeFi) lending platform. On Morpho, borrowers pay interest on their loans, and this interest generates the returns you earn on your deposits. Your balance grows automatically through real-time, auto-compound interest, and you can withdraw your funds and earnings at any time. The Moneda Earnings Account provides a clear view of your deposits, accrued interest, and average APY in real time.
The USD Moneda Earnings Account leverages Morpho’s Spark USDC Vault on the Base blockchain. When you deposit USD, it is converted into USDC and supplied to Morpho. Borrowers on Morpho pay interest on their loans, and this interest is distributed to you as earnings. The EUR Moneda Earnings Account leverages Morpho’s Steakhouse EURC Vault, on the Base blockchain. When you deposit EUR, it is converted into EURC and supplied to Morpho. Borrowers on Morpho pay interest on their loans, and this interest is distributed to you as earnings. The rates you earn are dynamically determined by market supply and demand, providing a steady and transparent way to grow your funds.
The Moneda Earnings Account offers higher interest because it uses blockchain, which operates differently from traditional financial services.
- Open and Transparent Markets: Interest rates are driven by real-time supply and demand, allowing lenders to earn competitive returns directly from borrowers.
- No Intermediaries: Blockchain removes banks and other middlemen, reducing operational costs and passing more of the returns directly to you.
- Higher Liquidity: Decentralised Applications provide instant access to funds for borrowers and lenders, creating a dynamic, 24/7 global marketplace that attracts higher-paying borrowers that need instant access to liquidity for activities like trading or earning returns elsewhere. Borrowers also provide more collateral than they borrow, which limits supply and keeps demand high.
- Efficient Operations: DeFi platforms use smart contracts, which automate financial services with minimal overhead, further enabling higher returns for lenders whilst borrowers benefit from the speed of execution. These factors create an efficient, open financial system where you can earn higher interest compared to traditional savings accounts.
No, returns are not guaranteed. The interest rate (APY) is dynamic and depends on:
- The demand for borrowing.
- The amount of money lent. As these factors fluctuate, so do your earnings. However, Morpho’s overcollateralisation and real-time risk management mechanisms minimise the risk of borrower default.
APY stands for Annual Percentage Yield. It shows the total return you can earn on your funds in a year, including the effect of compounding interest. For example, if you earn a 5% APY, your earnings will grow faster because the interest is reinvested over time. In your Moneda Earnings Account, the APY reflects your potential returns based on market conditions. Interest on your deposit is:
- Dynamic: It changes based on Moneda Earning Account’s variable interest rates.
- Auto-Compounded: Earnings are added to your balance continuously, meaning you earn interest on both your initial deposit and previously accrued interest. For example, if the APY is 5% and your balance grows to $1.010, your future earnings will be calculated on $1.010, not just the initial deposit.
The APY offered by Moneda Earnings is dynamic and adjusts in real time based on market conditions. Historically, returns have ranged between 4% and 18%, but this may vary depending on supply and demand dynamics. To view the current APY, simply check your Moneda Earnings account.
Earnings are accrued in real time every second and automatically reflected in your Moneda Earnings Account balance. You won’t receive discrete payments; instead, your balance grows continuously as interest accrues.
Borrower defaults are managed through Morpho’s overcollateralisation and liquidation mechanisms: • Overcollateralisation: Borrowers on Morpho are required to deposit collateral worth more than the loan they take. For example, if a borrower wants to borrow $100, they might need to deposit $150 in another supported digital asset. • Liquidation Process: • If the value of the collateral falls below a certain threshold (eg. 80%) due to market fluctuations, the protocol automatically enables any third-party (i.e Liquidators) to trigger a liquidation of the borrower’s collateral. • The collateral is then sold to repay the borrowed amount, ensuring lenders are compensated. • Liquidators are incentivised though a small commission to detect and liquidate positions of borrowers with bad debt. • Risk of Loss: While these mechanisms minimize risk, extreme market events or smart contract vulnerabilities could lead to partial losses. However, such occurrences are rare, and Morpho’s track record demonstrates strong reliability in protecting lender funds.
If the liquidated collateral amount is insufficient to cover the loaned amount (aka. “bad debt”) in a Vault, Morphos’ protocol tracks the loss so that third-parties can inject the missing funds (via a "deposit on behalf" mechanism) and ensure lenders aren’t stuck. • Worst-Case Scenario: In case of a large-scale shortfall event (e.g., due to extreme market volatility or liquidation failures) any third-party can decide to allocate funds to cover the bad debt or other recovery mechanisms to compensate lenders. In case the debt is still not covered, this bad debt amount is deducted from the vault’s "available assets" for withdrawals, so lenders can only redeem the part of their funds that are not associated with the bad debt.
While Moneda Earnings minimises risks by using Morpho, a well-established and audited DeFi protocol, no investment is entirely risk-free. Morpho has one of the best risk ratings in the ecosystem and has been praised for its focus on quality, protocol maturity and design. Key risks include: • Smart Contract Risk: Vulnerabilities in the Morpho’s money market protocol, the oracles used or the Base network. • Liquidity Risk: Limited pool liquidity during periods of high borrowing or market volatility. • Stablecoin Risk: Potential de-pegging of the stablecoin from the US dollar or Euro. • Regulatory Risk: Changes in laws affecting DeFi or stablecoins. Moneda actively monitors and mitigates these risks but cannot eliminate them entirely. You can learn more about the risks involved in Morpho at https://morpho.org.
• Overcollateralisation: Borrowers on Morpho must provide collateral worth more than the value of their loans, reducing default risk. • Audited Protocol: Morpho is a platform with a proven track record and regular audits. You can see their audit reports and verifications at https://morpho.org. • Monitoring: Moneda continuously monitors the health of Morpho protocol and the Base blockchain network to minimise exposure to adverse conditions.
The Smart Earnings Account is an enhanced Moneda savings option that uses the YO yield optimiser on Base to maximize your earnings. When you deposit money (USD or EUR) into a Smart Earnings Account, Moneda converts it into stablecoins (like USDC for USD or EURC for Euros) and deposits them into YO’s vaults (called yoUSD and yoEUR). The YO Protocol then automatically allocates these funds across different decentralized finance (DeFi) strategies to earn interest. In simple terms, it’s a “smart” account because it diversifies and optimizes your deposit across many yield opportunities, all behind the scenes. Your balance still grows through real-time, auto-compounding interest, and you retain the ability to withdraw your money (plus earnings) at any time, just like with the standard Moneda Earnings Account.
Both accounts let you earn passive income, but the Smart Earnings Account takes a more advanced approach to generate potentially higher returns. The regular Moneda Earnings Account typically supplies your funds to a single lending protocol (e.g. one lending pool on Base), which is a straightforward and lower-risk strategy. In contrast, the Smart Earnings Account leverages a yield optimiser, meaning your funds are spread across multiple DeFi platforms and strategies rather than sitting in one pool. This diversification allows for higher yield opportunities (since the optimiser finds the best rates across the market) but also comes with a slightly higher risk profile due to the broader range of protocols involved. In summary, the Smart Earnings Account is designed for those seeking better yield and are comfortable with a more dynamic strategy, whereas the standard Earnings Account sticks to a simpler, more conservative approach.
When you deposit into a Smart Earnings Account, your funds enter YO’s vault, which then spreads your assets across various yield-generating pools in DeFi. YO continuously monitors dozens of lending markets, liquidity pools, and other yield sources across multiple blockchains (like Base, Ethereum, etc.) to find where your money can earn the best risk-adjusted return. The protocol continuously monitors and rebalances to optimise yields – it shifts funds out of lower-yield or higher-risk pools and into better-performing ones. As those underlying pools generate interest (or other rewards), that yield is passed back into the vault and compounds to increase the value of your holding. YO works in the background to make sure your deposits are always deployed in profitable and reliable opportunities. Your returns come from the interest and rewards that borrowers, trading fees, or incentive programs pay in those DeFi pools. All of this happens automatically, so you simply see your Smart Earnings balance grow over time (in USD or EUR, depending on your currency) as those earnings accumulate.
The Smart Earnings Account often advertises higher APYs than traditional savings or even the standard Earnings Account because of how intelligently it deploys your funds. Several factors enable these superior yields: • Broader Opportunities: Instead of relying on a single source, the yield optimiser scours hundreds of yield alternatives across various protocols and networks to find the best rates. It is blockchain-agnostic and protocol-agnostic, meaning it can allocate funds wherever the top yield is, whether on Base, Ethereum, or elsewhere. By tapping into a wide range of opportunities (from lending platforms to liquidity pools), it captures returns that a single-platform strategy might miss. • Active Optimization: The yields are not static, the allocator of the Smart Earnings Account, YO, actively manages and rebalances the vault’s portfolio to capitalize on changing market conditions. Every day (and whenever the benefit outweighs costs), the yield optimiser algorithm shifts your assets from lower-yielding spots to higher-yielding ones. This continuous optimisation means your money is always working in the most productive place, without you having to constantly move funds yourself. • Capturing Incentives: Many yield-generating strategies come with extra rewards (for example, bonus tokens or fee incentives for providing liquidity). The Smart Earnings Account, via YO, automatically captures these additional rewards and adds them to your earnings. By collecting and compounding such rewards, the overall interest rate you earn is higher than just base lending rates. Additionally, these high yields are enabled by the nature of DeFi markets: they operate 24/7 with competitive supply-and-demand dynamics and no traditional banking overhead. That open market environment itself tends to offer higher baseline rates than a traditional savings account.
Yes. One of the key features of the Smart Earnings Account is that it supports Euro deposits in addition to USD. If you deposit euros, you invest them through YO’s euro vault (yoEUR). This means you can earn yield on your euro balance just like you would on a dollar balance. Your earnings will accrue in EUR, increasing your euro-denominated account balance over time. By using the Smart Earnings Account, European currency holders can earn meaningful passive interest on their euros.
Yes, you generally have on-demand access to your money. The Smart Earnings Account is designed to be as liquid as a normal Moneda account, with no fixed lock-up periods. The Smart Earnings portfolio keep a small percentage of their assets idle as a liquidity buffer (around 5%) specifically so that most withdrawals can be fulfilled instantly. In practice, for typical withdrawal amounts, you will be able to withdraw your full balance (principal + earnings) at any time through Moneda, and they will be accessible immediately. The only time you might experience a short delay is if you withdraw a very large amount relative to the yield optimiser’s liquidity. In that case, if your request exceeds the yield optimiser’s instant liquidity buffer, the remaining funds need to be pulled out from the underlying DeFi protocols. When this happens, your withdrawal request gets queued by the YO Protocol and those funds will be redeemed from the yield strategies within roughly 24 hours. There’s no action needed on your part. As soon as the protocol frees up the liquidity (by selling off or withdrawing funds from those protocols), the stablecoins are delivered to your Moneda account automatically. This process ensures that even large withdrawals are handled safely, though it introduces a minor time lag. Importantly, there are no penalties or fees for withdrawing, and no long-term lock-ups. This it’s just a mechanism to maintain stability in the portfolio. For the vast majority of users and normal-sized withdrawals, you’ll experience it as if it were any regular withdrawal, with your money available when you need it.
While the Smart Earnings Account is a great way to earn high yields, it is not risk-free. It involves DeFi protocols and smart contracts, so you should be aware of the key risks before investing. Here are some important considerations: • Smart Contract & Protocol Risk: The Smart Earnings strategy relies on smart contracts – both those of YO and of the many DeFi protocols it invests in. Any bug or exploit in these contracts could potentially lead to a loss of funds. Likewise, if any underlying protocol fails or is hacked, the portion of funds allocated there could be affected. YO mitigates this by using audited contracts and a curated whitelist of reputable pools, but no contract is 100% safe. • Liquidity Risk: Because your funds are invested across various platforms, there’s a possibility of encountering liquidity issues. For example, if many users withdraw at once or if an underlying pool suddenly has low liquidity, it might become temporarily hard to pull funds out quickly. YO attempts to minimize this with its liquidity buffer and FIFO withdrawal queue (so most withdrawals are instant and large ones are queued in an orderly way) Still, in extreme market conditions, access to funds could be delayed or, in a worst-case scenario, a portion of funds might not be immediately retrievable until markets normalize. • Stablecoin Risk: The Smart Earnings Account uses stablecoins (USDC for USD, EURC for Euros) as the currency of investment. These are intended to hold a 1:1 peg with fiat currency, but there’s a risk that a stablecoin could de-peg. For instance, if USDC or another underlying stablecoin were to significantly lose its value or redeemability, it would directly impact the value of deposits. While USDC and EURC are among the more trusted stablecoins (fully reserved and regulated), this risk is not zero. • Cross-Chain and Integration Risk: YO operates across multiple blockchains and DeFi protocols. This means it sometimes uses bridges or cross-chain liquidity to move assets to where yields are highest. Cross-chain operations carry the risk of bridge vulnerabilities. If a bridge used by YO is exploited, funds in transit or on other chains could suffer losses. Additionally, the more protocols involved, the more points of failure can exist (from price oracles to governance attacks on those protocols). YO’s approach of continuous risk monitoring and using only vetted strategies helps reduce exposure to problematic platforms, but it can’t eliminate the complexity risk entirely. • Market & Interest Rate Risk: The yield you earn is variable, not fixed. If market conditions change (for example, a DeFi yield opportunity dries up or rates drop because lots of capital floods into the same strategy), your APY will go down. In extreme cases, certain strategies could even yield negative returns momentarily (though YO would likely rotate out of those). Also, extreme volatility or events in crypto markets might indirectly affect your earnings or temporarily the value of reward tokens that contribute to your yield. How YO mitigates risk: The YO Protocol is built with several safety-oriented features. Its contracts have been independently audited, and it operates under conservative governance (secured by multi-signature controls and an active bug bounty program). YO also uses Exponential.fi’s risk ratings to evaluate each pool it invests in; if a particular strategy’s risk score worsens (due to a hack, instability, etc.), YO can automatically reduce or halt exposure to it. The vault is diversified across many strategies, so not all your eggs are in one basket. These measures significantly reduce the overall risk compared to chasing high yields on your own. In fact, since launch YO’s yoUSD vault has delivered ~8.6% annualized returns with near-zero volatility and no negative months recorded – a testament to its balanced, risk-aware approach. However, it’s important to understand that no system is entirely without risk. You should only invest an amount you’re comfortable with and consider your own risk tolerance. Moneda will continue to monitor the Smart Earnings Account’s performance and the underlying protocols to help keep your funds as secure as possible, but ultimately, higher yield DeFi products do carry higher risk than a savings account.
Moneda charges a small Service Fee on your investment to cover operational costs and platform improvements. Additionally, we charge a Foreign Exchange (FX) Fee for currency conversions, eg. when converting EUR (€) to and from USD ($). The fees are transparently displayed in our application and vary according to each subscription plan.
Moneda subsidises the network fees for blockchain-related transactions like adding recovery contacts, investing and withdrawing from the Earnings account. Users of the free plan will need to pay network fees (~$0.02) when executing transfers to contacts and other third-party wallets. For premium users, Moneda covers all any network fees.
No, Moneda does not have hidden fees. We are committed to full transparency and ensure that you won’t encounter unexpected costs when using the platform. Here’s how we handle potential fees: • Fiat Top Ups: Converting from USD and EUR to the EU-compliant USDC and EURC do not incur in any conversion fee when depositing through bank accounts or Coinbase. Other top up alternatives might incur in a small percentage fee depending on the payment type. We display these fees transparently when topping up your account. • FX fees: Conversions from USD to EUR and viceversa incur in a small foreign exchange fee, which varies according to each subscription plan. The FX fee is reflected in the exchange rate. • Network Fees: Moneda subsidises network fees (aka. gas) for all our users so that you don’t pay extra on every transaction. Although network fees exist at the blockchain or system level, Moneda is adamant about not passing them on to our users. We cover these fees ourselves to ensure a seamless and transparent experience for all users.
Via Telegram Reach out to us via DM on Telegram directly from our announcements channel: https://t.me/moneda_com. You can also join the community channel from there to participate in community discussions.
Via email For general inquires contact us at hello@moneda.com
Via post or letter For official letters, please forward them to our company’s address:
Moneda Digital GmbH Wilmersdorfer Str. 122-123, 10627, Berlin, Germany
We’re always looking for ways to improve, and your feedback means the world to us! Have a suggestion, feature idea, or something you’d love to see in the app? Is there something you hate? Let us know! Reach out to us at hello@moneda.com or via Telegram, this is your chance to shape the future of Moneda. We can’t wait to hear from you!
You can check our open positions in our website https://moneda.com/careers. If you’re passionate about fintech, innovations, start-up environments, or much more, we’d love to hear from you. Send us your CV and a brief introduction at careers@moneda.com, and we’ll reach out when an opportunity arises. Let’s connect! 🚀
The daily portfolio briefing is a short, personalized morning summary of your investments. It covers news on the holdings you actually own (summarized across verified sources), notable price moves, recent and upcoming earnings, and your overall portfolio value, profit/loss, and drift.
When it arrives: every weekday at 7:00 AM in your local time, by default. Markets don't move on weekends, so there's no weekend briefing.
Where you get it: it shows up in the app, and you also receive an email and a short push notification teaser so you can open the full briefing with one tap.
Changing the time or turning it off: open Notification settings in the app (or the Briefings page during onboarding). You can pick any hour of the day for delivery, or switch the daily briefing off entirely — turning it off is always allowed.
Good to know: the briefing is generated by AI from your own portfolio and verified market data, so it counts toward your AI usage. Each briefing is one generation per day.
You can view our Terms of Service in our website: https://moneda.com/terms
You can view our Privacy Policy on our website: https://moneda.com/privacy
Moneda is incorporated in Berlin, Germany. We operate under German and European regulations to ensure compliance, transparency, and the highest standards of security and privacy for our users. Being based in Berlin also means Moneda benefits from Germany’s robust regulatory framework for financial services, which prioritises consumer protection, data privacy, and financial transparency. Our incorporation in Germany reflects our commitment to operating with the highest standards of integrity and trust in the financial sector.
Moneda can be accessed from anywhere except for sanctioned countries. We are not responsible for ensuring compliance with local laws, so users should verify the regulations in their own country before using Moneda. It’s important to ensure that you are complying with any relevant financial or blockchain regulations in your region.
Yes. Moneda Spending Accounts are powered by fully regulated stablecoins under the EU Markets in Crypto-Assets Regulation (MiCA). • For EUR accounts, we use EURC, a Euro-denominated stablecoin issued in compliance with MiCA requirements. • For USD accounts, we use USDC, a US dollar-denominated stablecoin, which is also recognized as an e-money token under MiCA when offered in the EU. This means that the digital money in your Moneda account is backed 1:1 with fiat reserves, subject to strict transparency, audit, and consumer protection rules. Moneda itself does not issue stablecoins. Instead, we integrate only with issuers that are licensed and supervised under MiCA to ensure regulatory compliance and user protection.
Yes, Moneda fully complies with the General Data Protection Regulation (GDPR). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in accordance with EU regulations. This means:
- Data Protection: We ensure that any personal data you share with us is stored securely and used only for legitimate purposes.
- Transparency: We provide clear information about how your data is used and processed.
- User Rights: You have the right to access, correct, or delete your personal data at any time.
- Data Minimisation: We only collect the data necessary for providing our services, and we don’t share your personal information with third parties without your consent. Your privacy is a top priority for us, and we take all necessary steps to comply with GDPR and safeguard your information.
You are responsible for reporting any earnings or gains from your Moneda account in accordance with the tax laws of your country. Earnings from stablecoins or other digital assets, such as interest on deposits or any capital gains, may be taxable. Moneda does not provide tax advice and recommends consulting a tax professional to understand your obligations. You can also export your transaction history from by using your Moneda account address to help with tax reporting.
KYC (Know Your Customer) is the process of verifying your identity before you can access Moneda’s financial services, such as opening a virtual account, topping up, or withdrawing funds. It involves confirming your identity using a government-issued ID (like a passport, national ID card, or driver’s licence), completing a short liveness or selfie check to prove it’s really you, and providing proof of address, such as a utility bill or bank statement issued within the last three months. KYC is a legal requirement for all regulated financial platforms and helps prevent fraud, money laundering, and sanctions evasion. It also protects your account from unauthorised access and ensures we can apply the right limits and permissions to your account once verified. Completing KYC early unlocks access to virtual accounts, higher limits, and faster transfers.
You’ll complete KYC once in the Moneda app through our verification partner, Sumsub. This quick verification unlocks essential features like virtual accounts, deposits, and withdrawals. To verify your identity, you’ll need to provide the following: • A government-issued photo ID, such as a passport, national ID card, driver’s license, or residence permit. • A short selfie or liveness check to confirm the document belongs to you. • A recent proof of address, such as a utility bill or bank statement issued within the last three months. You’ll also be asked to complete a short questionnaire covering: • Your employment or source of income. • Your expected transaction volumes and use of the account. Depending on your verification tier or transaction size, we may later request additional documentation showing the source of your funds. This ensures compliance with financial regulations and keeps your account secure.
To verify the source of your funds, you’ll need to provide documentation that clearly shows where your money comes from. This is a standard compliance requirement designed to prevent financial crime and ensure regulatory transparency. Acceptable documents include: • Bank statements showing the origin of your funds and a steady pattern of income. • Employment or income records, such as recent payslips, employment contracts, or proof of regular salary payments. • Tax returns or official tax declarations confirming your reported income. • Sale agreements or proof of asset sales, for example, documentation showing proceeds from the sale of property or investments. • Loan agreements or statements from licensed financial institutions. • Dividend declarations or shareholder records showing company distributions. • Other credible financial documents issued by recognised authorities or licensed institutions that demonstrate a legitimate source of income.
You’ll be asked to complete the KYC process before you’re able to request a virtual account on Moneda. For USD and EUR transfers, KYC may also be required when you add a new bank account (either your own or a contact’s) if you haven’t already completed verification before. Completing KYC early ensures there are no interruptions when you start moving funds. Once you’re verified, your virtual account details will appear automatically, and you’ll have access to higher limits and a smoother transfer experience.
A KYC rejection means we couldn’t verify your information or you’re not eligible under our compliance rules. Common reasons include: • Expired, blurry, cropped, or unsupported ID documents. • Selfie or liveness check doesn’t match your ID. • Proof of address is missing, too old, or doesn’t show your full name and address. • Personal details (name, date of birth, address) don’t match your submitted documents. • You’re in a restricted or sanctioned region that we don’t support. • You skipped required questions about employment, income, or use of funds.
You may be able to resubmit the documents if the documents you added were not clear or incomplete. You can do so by going to Settings > Identity Verification to resend the required information for your KYC. Please keep in mind the following: • Re-submit clear, full-colour images of your documents, showing all corners. • Ensure your details you input to Moneda exactly match your ID and proof of address. • Use a recent proof of address document (issued within the last 3 months). • If available, use a passport – it’s the most reliable form of ID across jurisdictions. • If you believe the rejection was an error, contact us via our support channels so we can review and guide you through what’s missing.
Due to compliance reasons we might reject your application if your profile does not meet the requirements for identity verification. This decision is based on our standard compliance checks and cannot be overridden. As a result, you won’t be able to access services or functionality on Moneda that require identity verification. If you have any questions or believe this is an error, please contact Moneda Support for assistance.
You cannot delete your account in order to restart or bypass the identity verification process. Identity checks are conducted in accordance with applicable financial regulations and are linked to your identity, not just your account. If your verification was unsuccessful or you believe there was an error, please contact support so we can review your case or guide you through the appropriate next steps. Deleting your account will not reset the KYC process, and certain information must be retained for legal and regulatory reasons.
When you request account deletion, we permanently erase personal data that is no longer necessary for us to provide services. However, under European and German law, we are legally required to retain certain categories of data for specific periods, even after deletion:
- Identification (KYC) Data • Sumsub retains a copy of your ID documents and verification details. • Retention: up to 5 years after the end of the customer relationship (as required by Anti-Money Laundering laws).
- Transaction and Payment Records • Records of your transactions (crypto and fiat), account statements, invoices, and receipts. • Retention: up to 10 years (as required by tax and commercial law).
- Business Correspondence • Contracts, emails, and communications relevant for accounting, tax, or legal compliance. • Retention: 6–10 years, depending on the type of record.
- Litigation / Regulatory Exceptions • Data may be retained longer if necessary to defend legal claims or comply with ongoing regulatory investigations.
The Moneda Card isn't available yet. You can join the waitlist to be among the first to know when it becomes available in your region.
Open the Cards section in the app and tap Join Waitlist. Once you are on it, the app shows "You're on the waitlist", and we will let you know when the card launches where you are.
Availability will vary by region, so joining the waitlist does not guarantee a launch date or eligibility. You can also visit our website for card details and future perks.
Moneda Points are non-monetary points you earn through engagement and activities within Moneda, such as referring friends. They are not currency, electronic money, or a cryptocurrency. They are off-chain, non-tokenised balances maintained within your Moneda account.
No. Moneda Points are not currency, electronic money, or a cryptocurrency. They are off-chain, non-tokenised balances maintained within Moneda.
Today, points come from referrals, and both sides earn.
When you refer someone:
- 50 points when they sign up with your referral code
- 450 points when that friend completes identity verification (KYC)
When you are the one referred:
- 50 points for signing up with a referral code
- 250 points when you complete identity verification
Most of the reward depends on your friend finishing verification, not just signing up, so it is worth pointing that out when you invite someone.
More ways to earn points are coming.
Share your referral code with friends. You can find it and share it from the Invite Friends screen in the app.
You earn 50 points as soon as a friend signs up with your code, and a further 450 points once that friend completes identity verification (KYC). Your friend earns too: 50 points for signing up with your code, and 250 points when they complete verification.
Because the larger reward is tied to verification rather than signup, a referral only pays out in full once your friend has finished KYC.
You can invite as many friends as you like, but the two rewards are capped differently.
- The 50 points for a friend signing up with your code applies to your first 50 referrals.
- The 450 points for a friend completing identity verification has no cap, so the larger reward keeps paying out however many friends you refer.
You can redeem points for AI credit, which pays for your use of Moneda's AI features.
- 500 points converts to $1 of AI credit
- The minimum redemption is 100 points
- You can redeem up to $20 of AI credit per month
Redeem from the Points screen in the app. Your credit is added to your AI budget and is used before any paid allowance.
No. Points you have earned do not expire, and they stay in your balance until you redeem them. If that ever changes, we will tell you in advance.
Your points balance is shown on the home screen of the Moneda app. Swipe left on the coin graphic to switch to the Points view, where you can also see your full activity history: what you earned, when, and what you have redeemed.
Yes. Scheduled transfers send a payment automatically, either once on a future date or on a repeating schedule such as every week or month. You choose the recipient, amount, currency, and timing, and Moneda sends it for you. You can view, pause, edit, or cancel a scheduled transfer at any time, and you'll get a notification around each one. As with any transfer, the money leaves your own self-custodial wallet.
You can send money a few ways. To pay another Moneda user, find them by username or pick them from your contacts, enter an amount, and confirm with your transaction passkey. To send to an outside wallet, add the wallet address or choose a saved one and send it the same way. To pay out to a bank account, use a bank transfer from your virtual account (see Virtual Accounts). You choose the currency, and the amount leaves your own self-custodial wallet only once you approve it.
Contacts save the people and accounts you pay so you don't re-enter their details every time. You can add another Moneda user by their username, an external wallet by its address, or a bank account by its details. Once saved, a contact appears when you send money so you can pick them in a tap, and you can edit or remove one whenever you like. Payment contacts are separate from Recovery Contacts, which are only used to recover your account.
Yes. You can convert your balance between the currencies Moneda supports, such as US Dollars, Euros, Swiss Francs, and Canadian Dollars. Pick the currency you have and the one you want, and Moneda shows the amount you'll receive before you confirm. A foreign-exchange fee applies and is reflected in the rate you see; the exact fee depends on your plan. The converted balance stays in your own self-custodial wallet.
Yes. You can upload a bill or invoice and Moneda reads its details, like the amount, due date, and who it's from. Your bills sit in one place so you can see what's due, then pay one straight from your balance when you're ready. Paying still needs your approval with your transaction passkey.
Moneda offers a free plan plus one or more premium subscription tiers. Premium plans unlock benefits such as lower foreign-exchange fees, covered network fees on transfers, and higher usage allowances. The exact tiers, prices and what each includes are always shown in the app before you subscribe, so you can compare them and pick what fits you.
Your subscription is billed each period from your Moneda balance, and you'll see the charge in the app. You can cancel or change your plan at any time. If you switch plans mid-period, the difference is prorated, so you only pay for what you use. Cancelling stops future charges, and you keep premium benefits until the end of the period you've already paid for.
Yes, Moneda is designed with security as our top priority. We employ industry-leading practices and technologies to ensure your assets and personal data are protected at all times. Here’s how Moneda keeps you safe:
- Blockchain Security: Moneda runs on the Base Network. This means your transactions benefit from Ethereum's robust security infrastructure while maintaining high efficiency.
- Data Protection: All identifiable user data is encrypted at REST, ensuring it remains private and secure from unauthorised access.
- Passkeys: To strengthen account security, Moneda supports passkeys, an advanced authentication method that replaces traditional passwords with cryptographic keys. This approach offers greater protection against phishing and unauthorised access while ensuring a seamless login experience.
- Regulatory Compliance: Moneda adheres to strict regulatory standards in Europe, including GDPR and Travel Rule, to safeguard your privacy and ensure transparency in how your data is handled.
- Continuous Monitoring: Our systems are continuously monitored for suspicious activities or vulnerabilities, allowing us to respond proactively to potential threats.
Passkeys are a new secure and phishing-resistant authentication method that replace traditional passwords. They are cryptographic keys stored on your device or password manager, enabling seamless and secure logins without the need to remember complex passwords. Passkeys work with biometric authentication (like Face ID or fingerprint scanning) or a device PIN to verify your identity.
We recommend using iCloud Keychain on Apple devices or Google Password Manager on Android and Chrome for the best cross-device compatibility. We also recommend using a general password manager like 1Password to store the passkeys. These services ensure that your passkeys are encrypted and synchronized across your trusted devices, making authentication easy and secure.
Here are some general recommendations for managing your Moneda passkey:
- Never delete your passkey for your Moneda Account, or you risk losing access to your funds.
- Use a cloud-based passkey manager like iCloud, Google Password Manager, or Microsoft Cloud, or 1Password to ensure you have cross-device accessibility to your Moneda account and passkey.
- Avoid bulk clean ups of passwords and passkeys.
- When using Google Chrome Profile as a passkey, never check Passwords and Passkeys in the Advanced tab when clearing any browser data history.
- When using a hardware device such as Yubikey, do not clear or reset your keys or you will lose access to your wallet.
- Google Chrome Profile, Brave profiles, and other browser based passkeys are typically device specific. We recommend using a cloud-based passkey provider whenever possible.
Yes, if you utilize a password manager such as iCloud Keychain, Google Password Manager or 1Password, you can use the same passkey on any device that also has access to your iCloud, Google or 1Password accounts. Certain passkey providers, such as Chrome Profile are device specific and will not work across platforms.
If you lose a device with your passkeys and have used a password manager, you can still access your Moneda account from another trusted device where your passkeys are synchronized. Simply log in using your password manager and continue authentication as usual. If your passkey was only ever stored on the lost device, you may need to recover access by using the exported key generated through Moneda’s account recovery process, and then set up a new passkey on your replacement device.
On iOS
- Open your device Settings.
- Navigate to Passwords.
- Search for auth.moneda.com, select the Moneda passkey named with the appropriate date the passkey was created. • You can view, rename, or delete your passkey here. On Android devices
- Open device Settings.
- Go to Passwords & Accounts.
- Select Google
- Select Google Password Manager under the corresponding user profile.
- Search for auth.moneda.com, select the Moneda passkey named with the appropriate date the passkey was created.
- Open the 1Password App
- Search for auth.moneda.com , select the Moneda passkey named with the appropriate date the passkey was created.
Passkeys don’t require traditional two-factor authentication (2FA) because they inherently provide strong security guarantees. They use cryptographic authentication that binds your credentials only to your device and require biometric verification or a PIN. Since passkeys cannot be phished or stolen remotely, they eliminate many of the vulnerabilities associated with passwords and traditional 2FA methods.
Moneda is a fully self-custodial platform, meaning Moneda does not hold, manage, or maintain your funds in any way. Here’s how it works and why this approach is unique and beneficial for you:
- You Own Your Assets: With Moneda, only you have access to your funds because you hold the private keys to your account. Unlike traditional banks or custodial services, we cannot access your money.
- No Middlemen: Your funds are stored securely on the blockchain, a decentralised financial infrastructure that ensures you are the sole owner and controller of your money.
- Access Anytime, Anywhere: Since funds are stored on the blockchain, they can be accessed instantaneously through Moneda, as long as you have your device and private keys to sign into the app.
Using Moneda is not exempt of risks. Unforeseen events can always happen, but they are extremely unlikely. Moneda is designed to prioritise your safety
- Price stability: Your funds are held in stablecoins, pegged to assets like the Euro or US Dollar, reducing price volatility and providing stability.
- Self-custody: We use blockchain technology on the Base Network to secure your assets. As a self-custodial platform, you retain full control of your funds, eliminating reliance on middlemen who could pose security risks.
- Social Recovery: You can recover access to your account with the help of Recovery Contacts in case you lose access to your Passkey.
- Reliable systems: Third-party hacking or issues with the Base Network, its rigorous audits and strong track record make such events highly unlikely.
- High security: By securing your own private keys via passkey authentication, you can confidently manage your funds, knowing your safety is our highest priority.
While Morpho and YO introduce safeguards for the Earnings and Smart Earnings accounts on Moneda, potential risks include:
- Losses due to smart contract vulnerabilities or exploits.
- Stablecoins de-pegging from their corresponding fiat currency.
- Temporary unavailability of funds during extreme liquidity shortages.
- Extreme Market events where liquidated collateral is insufficient and the Reserve Factor is exhausted. → These risks are low for stablecoin lending but still exist.
No, funds held in Moneda are not insured by the Deposit Guarantee Scheme (DGS) in the EU or the Federal Deposit Insurance Corporation (FDIC) in the United States. These protections apply to traditional bank accounts. Moneda operates as a self-custodial platform, meaning your funds are held in digital currencies that are pegged to the corresponding asset, stablecoins. These stablecoins (such as USDC and EURC) live on the blockchain rather than in a traditional bank. These stablecoins are issued by reputable providers with robust reserves, ensuring transparency and security. However, they are not covered by government deposit insurance programs.
Moneda prioritises user privacy by implementing security measures that protect your personal information. While blockchain transactions are publicly recorded, Moneda does not store personally identifiable information on the blockchain. Any data stored by Moneda, such as email addresses or device information, is fully encrypted in our database and protected using industry-standards and best security practices.
Moneda operates on blockchain technology, which means that transactions and balances are recorded on a public ledger. While your personal identity is not directly linked to your account, your account address allows anyone to view your balance and transaction history. This concept, known as pseudo-anonymity, means that while identities are not explicitly revealed, data analysis techniques or service providers can sometimes be used to link transactions to individuals based on spending patterns, interactions with previously known addresses, or external data sources.
Overall, Moneda Earnings has a generally low risk due to the use of fully regulated stablecoins. However, no investment is risk free. Moneda Earnings has the following risk profile compared other options in the market: • Market risk: Low due to the use of stablecoin • Liquidity risk: Low due to the use of stablecoin vaults with deep liquidity • Credit/default risk: Low due to the use of overcollateralised loans • Inflation risk: Low. Potential earnings can outpace the inflation rate for USD and EUR. • Regulatory risk: Low due to the use of fully compliant stablecoins in the EU (MiCa) • Technology risk: Moderate due to the use of smart contracts. Smart contracts have been fully audited but are not risk free.
For paying merchants, yes: Moneda supports WalletConnect Pay for in-person payments by QR code, approved by you in the app.
Connecting your account to dApps online more generally, to browse, sign messages, or interact with contracts, is not supported yet.
Since Moneda is a self-custody interface, your funds would remain secure and accessible in the event our company shuts down.
Moneda is a fully self-custodial wallet. This means you are the only person who controls your passkey and wallet credentials. Moneda does not store your private keys or passkeys and cannot restore them for you. To reduce the risk of losing access, Moneda offers a self-custodial recovery mechanism using Recovery Contacts (also known as social recovery). You can nominate trusted contacts who are authorised to help you recover access if you lose your passkey. These recovery mechanisms are controlled by your account onchain, not by Moneda.
Social recovery is implemented using a Safe recovery module and works fully onchain. If you lose access to your device or passkey, you initiate a recovery request inside the app and generate a new passkey. Your authorised Recovery Contact must approve the request by signing an onchain transaction. A safety delay (default: 24 hours) applies before finalisation. During this time, you can cancel the process if it was initiated maliciously. After the delay, your new passkey becomes the owner of your account.
Go to Settings > Security > Recovery Contacts. Search for a user by username or name and send an invite. After they accept, you must confirm the setup by signing with your passkey. Only after this confirmation does the contact become an authorised guardian.
Go to Settings > Security > Recovery Contacts and select "Remove myself as Recovery Contact." Once removed, you will no longer be able to initiate recovery for that user.
You should only accept recovery invitations from people you personally know and trust. If you do not recognise the person, decline the invitation.
Log in using Google, Apple, or email. Navigate to Settings > Security > Recovery Contacts and select "Request Recovery." You will generate a new passkey. Your Recovery Contact must approve the request. After the safety delay period, access will be restored.
If you did not set up a recovery mechanism and lose your passkey, you will likely lose access to your wallet permanently. Moneda does not store or recover credentials. For this reason, setting up Recovery Contacts is strongly recommended.
Recovery emails let you get back into your account if you lose your passkey, using an email address you control. When you set one up, Moneda links a recovery method to that email, so later you can prove the account is yours and restore access. Your money never leaves your own self-custodial wallet in the process. Recovery restores your ability to sign; it doesn't move or hold your funds. You can use recovery emails on their own or alongside Recovery Contacts (social recovery). Add or change your recovery email anytime in the app's security settings.
You log in to Moneda with a passkey instead of a password. A passkey lives on your device or in your synced keychain, and you unlock it with your face, fingerprint, or device PIN, so there's nothing to type and nothing to remember. Since it isn't a shared secret that leaves your device, a passkey can't be phished or leaked the way a password can. If your passkey syncs through your Apple, Google, or password-manager account, you can log in on your other devices too. If you lose the device that holds it, having recovery emails or Recovery Contacts set up beforehand lets you get back in. Note that this login passkey is separate from your transaction passkey, which approves payments and other on-chain actions.
It depends on how you sign in. If you use Google or Apple, just sign in again with that account on your new device; there's nothing separate to recover. If you use an email passkey and you've lost it, say you got a new phone or cleared your keychain, you can restore login access through the email address on your account. Moneda sends a one-time code to that email; you enter it to prove the address is yours, then create a fresh login passkey on your current device and sign in with it from then on. Keep in mind this is separate from recovering your wallet. Logging back in gets you into the app, while recovery emails and Recovery Contacts restore your ability to sign transactions and move your funds. If you've also lost access to your account email, use those wallet-recovery methods instead.
Moneda uses two passkeys, and they do different jobs. Your login passkey gets you into your account: it's what opens the app on a device, like a password but safer. Your transaction passkey approves anything that moves money or changes your security, such as sending a payment, withdrawing to a bank, or adding a Recovery Contact. It's the self-custodial key that keeps your funds under your control, and nothing leaves your wallet without it. Keeping them separate means getting back into the app and authorizing money movement are protected independently, and each one has its own way to recover. We use "log in" for the first and "transaction" for the second precisely so the two don't get mixed up.
Yes. Moneda breaks your spending down by category, merchant, contact, and transaction type, so you can see where your money goes. Look at a period at a glance, compare one period against another to spot trends, or open the individual transactions behind any total. You can also just ask the AI assistant something like "how much did I spend on groceries last month?" and get the answer directly.
Yes. You can give a transaction a category and add your own note, so your history stays organized and your spending breakdowns stay accurate. Recategorize whenever you like, and update several at once if you're tidying up. Since categories feed the spending insights, a quick cleanup makes those totals more useful.
You don’t need any prior web3 or crypto experience to use Moneda. We designed Moneda to be a seamless experience for every user with a smartphone. Our intuitive app guides you through every step of the process, making it easy for anyone to start investing.
Moneda operates on the Base Network, a Layer 2 (L2) blockchain developed by Coinbase. This network enhances transaction speed and reduces costs, offering a more efficient experience compared to traditional Layer 1 blockchains. By leveraging the Base Network, Moneda ensures secure, scalable, and eco-friendly transactions for its users.
Ditch TheBankOwnYour Money
Switch to Moneda and unlock yield, freedom, and full ownership of your money.

